Refund policy

RETURN & REFUND POLICY

Most One More Roll products are made to order specifically for you. Because of this, we generally do not accept returns or exchanges for incorrect size selections, buyer’s remorse, or change of mind.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, misprinted, defective, or you receive the wrong item, contact us as soon as possible at onemorerollbjj@gmail.com. Please include your order number and clear photos showing the issue.

We’ll review the problem and, when appropriate, arrange a replacement or refund at no additional cost to you.

SIZE & COLOR SELECTION

Please double-check your size and color before placing your order. Because our apparel is made to order, we generally cannot exchange an item because the wrong size or color was selected at checkout.

ORDER CHANGES & CANCELLATIONS

Orders enter production quickly. Once an order has entered production, we cannot guarantee that it can be changed or canceled. If you notice a mistake, contact us immediately and we’ll determine whether the order can still be modified.

RETURNS

Do not send products back without contacting us first. Unauthorized returns may not be accepted.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued depend on your bank or card provider.

QUESTIONS

For questions about your order, contact us at onemorerollbjj@gmail.com